FAQs
General
- What is a VPS?
- Where are your servers hosted?
- Do you manage my server?
- General Purpose or Compute Optimised?
- Do you have a reseller program?
- Can I have multiple users on my account?
Billing
- I'm not an Australian resident. Why have you charged GST?
- Can I get invoices as PDF files?
- What payment options are supported?
- Can I add funds to my account?
- I just paid. When will my server be online again?
- Am I still charged if I turn off my server?
Servers and Plans
- Can I change my server's location?
- Can I upgrade or downgrade my VPS plan?
- How do I cancel the service?
- Can I change my operating system?
- Can I reinstall my operating system?
- Do you back up my VPS?
Network
- What is a VPC? Do I need one?
- Do I get a dedicated IP address?
- Can I firewall my server?
- Is my VPS network speed throttled if it exceeds its quota?
- Is network data in both directions counted?
- Does the Load Balancer service work across multiple locations?