This article provides basic information regarding remote desktop licensing on Mammoth Cloud servers.
If you have purchased additional Remote Desktop user licenses with your Mammoth Cloud Windows server, Mammoth staff will require an administrator level account on the server to manage remote desktop licence key packs, and install remote desktop services as necessary. The server will be rebooted during remote desktop services installation.
Please refer to the following article for instructions on how to create an administrator level account for Mammoth Cloud staff - Create an Administrator account for Mammoth Cloud RD license management
Important note: If your Mammoth Cloud server is self-managed Mammoth Cloud staff will not log into any server to perform administrative tasks, investigate and troubleshoot issues, or for any other reason except for the sole purpose of managing remote desktop license key packs purchased from Mammoth Cloud.
If you need some guidance on the number of remote desktop user licenses your server needs, please read - How many remote desktop licenses are needed?
If you're unsure of the resources your server will need to support concurrent remote desktop users, please read - Recommended server resources for concurrent Remote Desktop users
If Mammoth Cloud staff have installed a remote desktop license key pack on your server, and you need to add user accounts and grant them remote desktop access, please refer to our guide -
Add a user account and grant remote desktop access